Human Hair Hub Nairobi

1. Introduction

Welcome to Human Hair Hub Nairobi (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our premises, our website (if applicable), or interact with us through social media or other channels.

By engaging with our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Your name, phone number, email address, and delivery address.
• Transaction Information: Details of the hair products you purchase, including type, texture, color, and quantity. We do not store your full credit/debit card details if payments are processed electronically. Card transactions are handled by secure, third-party payment processors.
• Communication Data: Records of your correspondence with us, including inquiries, feedback, and requests.
• Technical Data (if you use our website): Your IP address, browser type, pages visited, and other analytical data collected via cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for human hair products.
• To arrange for delivery or pickup of your purchases.
• To communicate with you regarding your orders, inquiries, and requests.
• To provide you with customer care and support.
• To send you promotional messages, special offers, and updates about new products (you can opt-out at any time).
• To improve our products, services, and customer experience.
• To comply with any applicable legal and regulatory requirements.

4. Sharing Your Information

We value your trust and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• Service Providers: With trusted third parties who assist us in operating our business, such as delivery and courier services, and payment processors. These parties are obligated to keep your information confidential.
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Opt-out: You can unsubscribe from our marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.
• Withdrawal of Consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.