Privacy Policy

Privacy Policy for Human Hair Hub Nairobi
Last Updated: [2024]

At Human Hair Hub Nairobi, we respect your privacy and handle customer information carefully. This policy explains what we collect, why we collect it, and how we use it when you shop online, contact us, visit our store, or use our website (https://humanhairhubnairobi.com/).

  1. Information We Collect
    We may collect the following types of personal information:
  • Identity & Contact Information: Your name, phone number, email address, delivery address, and billing details.
  • Order & Transaction Information: Order history, payment confirmation information, product enquiries, and reviews or feedback you provide.
  • Account Information: Account login details, saved carts, and wishlists where you create an account on our website.
  • Usage & Technical Information: Website usage information such as pages visited, products viewed, device information, IP address, and cookies.
  • Communication Information: Records of your correspondence with us via WhatsApp, email, social media, or in-store visits.
  1. How We Use Your Information
    We use the information we collect for the following purposes:
  • Order Processing & Delivery: To receive, process, and deliver your orders, including sending order confirmations and tracking information.
  • Customer Support: To contact you about your order, enquiry, delivery, or store support requests.
  • Account Management: To manage your accounts, carts, wishlists, and customer service interactions.
  • Business Improvement: To improve our website, product range (including hair textures, lengths, and colors), stock planning, and overall shopping experience.
  • Marketing (with Consent): To send updates, offers, product restock alerts, or newsletters where you have chosen to receive them. You can opt out at any time.
  • Security & Compliance: To detect fraud, protect the security of our website, and meet legal or business record-keeping requirements.
  1. Payments
    All payments are handled through secure payment providers and supported payment channels. Human Hair Hub Nairobi does not ask customers to send full card details or M-Pesa PINs through open messages, WhatsApp, email, or public channels. All payment transactions are encrypted and processed by our trusted payment partners [e.g., Safaricom M-Pesa, Pesapal, or other payment gateways].
  2. Cookies and Analytics
    Our website may use cookies and similar technologies to:
  • Keep your shopping cart working and remember preferences.
  • Measure website performance and improve search functionality.
  • Support analytics tools (like Google Analytics) to understand how visitors use our site.
  • Support advertising or remarketing tools (where applicable).
  • You can control cookie preferences in your browser settings, though disabling cookies may affect certain website functionalities.
  1. Sharing Information
    We may share necessary information with service providers who help us operate our store and deliver your orders. These include:
  • Payment processors to complete your transactions.
  • Delivery partners (e.g., courier companies) to ship your orders.
  • Website hosting and analytics providers to run and improve our website.
  • Customer support and marketing tools to manage enquiries and communications.
  • We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
  1. Your Choices and Rights
    You have the following rights regarding your personal information:
  • Update or Correct: You may contact us to update or correct your details.
  • Unsubscribe: You can unsubscribe from marketing messages at any time by clicking the “unsubscribe” link in our emails or by contacting us.
  • Access or Delete: You may request access to, or deletion of, the personal information connected to your account or orders (subject to legal retention requirements).
  • Privacy Questions: You may contact us if you have any questions or concerns about how we handle your data.
  1. Data Security
    We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
  2. Changes to This Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
  3. Contact Us
    For any privacy questions, concerns, or requests, please contact Human Hair Hub Nairobi:
  • Email: [buynow@humnhirhubnirobi.com]
  • Phone/WhatsApp: [Your Business Phone Number]
  • Physical Address: [Your Store Location / Pickup Address in Nairobi]
  • Website: https://humanhairhubnairobi.com/